Operational Maintenance
Operational maintenance, known in French practice as maintien en condition opérationnelle (MCO), keeps an IAM system able to deliver the expected service.
- Acronym
- MCO
- Synonym
- MCOoperational readiness maintenance
Definition
Operational maintenance of an IAM platform preserves its ability to deliver the expected service over time. It covers availability of the components, correct execution of jobs and scheduled treatments, connector health, capacity and volume growth, version upgrades, compatibility with surrounding systems, incident resolution, and service continuity arrangements. Its indicators describe the service, not only the infrastructure: successful provisioning operations, reconciliation results, queue backlogs, or the number of accounts stuck in an inconsistent state. Operational maintenance is distinct from security maintenance, although the two share planning constraints.
Why it matters
Operational maintenance is what determines whether IAM remains trustworthy for the business between two projects.
The Ariovis perspective
IAM operational maintenance is not just about checking that servers are up. An identity governance engine that is available but has fifteen percent of its provisioning operations in error is not really in good operational condition. Supervision has to cover the IAM service delivered, not only the infrastructure that hosts it.
Common pitfalls
- Monitoring only infrastructure availability hides functional failures such as a significant share of provisioning operations in error.
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