Identity governance
Identified Customer
An Identified Customer is a customer whose profile has been linked to declared identity data such as contact details or registration information.
Definition
An Identified Customer is a customer who has moved beyond anonymous interaction and has provided recognizable identity data through registration, a form, or a connected identity source. This stage gives the organization a more stable anchor for recognition, communication, access continuity, and controlled profile growth.
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These concepts matter most inside a real project.
The first conversation helps establish your context, the systems involved and the next useful decision.